• If you are a Community Champion for an application that was approved for funding to develop a business plan, the Broadband Program will have sent you a username and password. If you have misplaced that password, you can:
1. Contact your regional program officer. or
2. Contact the Strategis Help Desk at 1-800-328-6189 or 1-613-954-5031.
3. Log On



• If you have any questions regarding RFPSource's functionality, please email: info@rfpsource.ca. Our business hours are Monday to Friday, 8:00 to 5:00 pm EST. Outside of these hours, you can leave a voice message and someone will get back to you on the next business day.



• If you are a Community Champion but you did not receive funding for the development of a business plan, and you want to take advantage of the Broadband Marketplace, you will need to register for a username and password. For instructions on how to obtain a username and password click here.



• If you are a service provider and would like to register in the Broadband Marketplace, you will need a Strategis username and password. For instructions on how to obtain a username and password click here.



• Outside of business hours try reading: "How to use the Broadband Marketplace" section.



• If you are still having trouble please read the following frequently asked questions.



• If you have misplaced your username and password please contact the Strategis Help Desk at 1-800-328-6189 or 1-613-954-5031.



• Send us an e-mail if you have any other questions regarding RFPSource's services.

If you are one of the Community Champions that received funding from the Broadband Pilot Program, your username and password were e-mailed to the project leader. If you have misplaced your username and password you can contact your regional program officer to receive your information.

If you registered in the Broadband Marketplace yourself or you are unable to reach your program officer you will need to contact the Strategis Help Desk at 1-800-328-6189 or 1-613-954-5031. If you do not have a username and password you will need to register in the Marketplace to receive one. . For instructions on how to obtain a username and password click here.

2. I have filled out the form, I have indicated my attachment, but my opportunity will not post, what is the problem?

Ensure that the attachment is either a PDF or PS format. The steps to create a PS file can be found by clicking here.

3. I have filled out the form, my attachment is a PDF, but my opportunity is not on the web site. What is wrong?

When posting the opportunity, ensure that you make it through to step 4 and that the screen says: "Your Opportunity has been posted. You may still edit this opportunity".

4. I have posted one opportunity, but would like to post a second opportunity and the system won't let me.

The Broadband Marketplace has been designed to allow only one open opportunity at any time. If you want to make changes to your opportunity, you can make an unlimited number of amendments. If you wish to have another open opportunity, you will need to register in the Marketplace again.

5. The closing date on my opportunity is today, but the opportunity does not appear on the site. Where did it go?

The SourceCan system performs updates between midnight and 5:00 am Eastern time each day. When this update occurs, on the RFP closing date, the SourceCan system moves the RFP from the active list to the Closed Opportunities section of the web site. These opportunities can be viewed by searching the SourceCan site using the Search Opportunities button.